Privacy Policy

1. Introduction

Sanador ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, and protect your data when you use our platform.

2. Information We Collect

We may collect the following categories of data

• Personal identification information (name, email, phone number)
• Health-related information (symptoms, pain locations, uploaded images)
• Account credentials (for doctors and authorized users)
• Appointment data (date, time, consultation details)
• Technical data (IP address, device, browser type)

3. Health Data Sensitivity

Sanador processes sensitive health data, including symptoms and medical descriptions. This data is handled with strict confidentiality and is only accessible to authorized medical personnel.

4. How We Use Your Data

We use collected data to[cite: 16]:

• Provide AI-powered medical insights
• Enable doctor-patient consultations
• Improve diagnostic accuracy
• Personalize user experience
• Ensure platform security and fraud prevention

5. AI Processing & Third-Party Services

Sanador uses AI services to analyze symptoms and generate medical insights.

• Data sent to AI services may include text and images
• AI outputs are not a substitute for professional medical diagnosis

6. Data Storage & Infrastructure

Your data is stored using secure cloud infrastructure

• Firebase Authentication for user management
• Firestore database for structured medical and user data

All data is protected with industry-standard security measures.

7. Access Control

• Only authenticated users can access the platform
• Doctor dashboards are restricted to verified medical personnel
• Role-based access ensures patient data privacy

8. Data Sharing

We do not sell your data. We may share data only with authorized doctors, AI service providers (for analysis), and legal authorities if required by law.

9. Data Retention

We retain your data only as long as necessary to provide services, comply with legal obligations, and improve system performance. Users may request deletion of their data at any time.

10. Security Measures

We implement secure authentication systems, encrypted data transmission (HTTPS), role-based database access, and monitoring for unauthorized access.

11. Cookies & Tracking

Sanador may use cookies and similar technologies to maintain sessions, improve performance, and analyze usage patterns.

12. User Rights (GDPR Compliance)

If you are located in the EU, you have the right to access, correct, or request deletion ("Right to be Forgotten") of your data, as well as restrict processing and data portability.

13. Medical Disclaimer

Sanador provides AI-assisted insights only. It does not replace professional medical advice, diagnosis, or treatment.

14. Children's Privacy

Sanador is not intended for users under 18 without parental or guardian consent.

15. International Data Transfers

Your data may be processed in countries outside your residence, including servers used by third-party providers.

16. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page.

17. Contact Information

For privacy-related inquiries
Email: contact@sanador.app
Company: Sanador